> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chatref.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Insights Overview

> See how your bot performed over the last 7 or 30 days, what needs attention, and what to fix next.

**Insights** is a dashboard for each agent that shows how your bot is doing. It
turns every chat into clear numbers and a short, action-first list – so you know
what's working and what to fix next.

Pick the time range with the **7 days / 30 days** toggle at the top. Everything
below updates to match.

<Note>
  Give your bot a day or two of real chats before you expect much here. Insights
  fills up as visitors talk to it, so a brand-new agent looks quiet at first.
</Note>

## How the page reads

Insights is laid out top to bottom, so you read it action-first – fix problems,
then check the numbers, then dig into the detail.

### What needs attention

The first thing you see is up to **5 issues** the AI picked out for you –
things like a topic visitors keep asking about that your bot can't answer, or a
run of unhappy ratings. Each item has a **view chats** link that opens those
exact conversations in your Inbox. A quiet day reads "Nothing urgent today."

### The numbers

Next come the **stat cards** – total chats, how many were real questions, how
many your bot answered, and more. Each card shows a trend arrow comparing this
period to the one before. Below the cards, two charts plot **conversations over
time** and **answered vs couldn't answer** so you can see the movement.

### Answered vs couldn't answer

This is the most useful part for improving your bot. It's an action list with two
sides: questions your bot **answered well**, and questions it **couldn't answer**
yet – grouped into short themes, most common first. Each unanswered theme comes
with a tip on how to fix it.

### Where it's happening

The detail section breaks chats down by **topic**, **channel**, **country**, and
**sentiment** (how happy visitors were), plus a busy-times grid showing when
people chat most. A travel agency might learn most questions land on weekends.

## Things to try

Alongside the attention list, the AI suggests up to **3 things to try** –
ranked, practical ideas to improve your bot. For example, "Add a refunds page to
your Knowledge Base." Treat them as a short to-do list.

<Note>
  The attention list and things to try are written by AI, so generating them uses
  a small amount of your **Balance**, like other AI tasks. See
  [How Pricing Works](/billing/how-pricing-works).
</Note>

## Your daily insights email

You also get a short **daily insights email** covering all your agents. It sums
up yesterday in a few lines: what needs attention, a handful of key numbers, and
one thing to try. It's a quick way to keep an eye on things without opening the
dashboard.

## Next steps

<CardGroup cols={2}>
  <Card title="Every number explained" icon="chart-line" href="/insights/metrics-explained">
    What each stat means, in plain English.
  </Card>

  <Card title="Answered vs couldn't answer" icon="comments" href="/insights/answered-vs-couldnt">
    Find the questions your bot misses and fix them.
  </Card>
</CardGroup>