Playground
The Playground is a built-in testing environment where you can chat with your agent in real time. Use it to test responses, tweak settings, and make sure everything works before embedding the chatbot on your website.How to Use the Playground
Start a conversation
Type a message in the chat input and press Enter. Your chatbot will respond just like it would for a real visitor.
What to Test
Here’s a checklist of things to test in the Playground:- Basic questions — Ask questions that your visitors are likely to ask. Are the answers accurate?
- Edge cases — Ask something unusual or off-topic. Does the chatbot handle it gracefully?
- Tone and personality — Does the chatbot sound the way you want it to? Too formal? Too casual?
- Knowledge accuracy — Ask about specific content from your knowledge base. Does it reference the right information?
- Response length — Are answers too long or too short?
- Interactive components — If you’ve set up custom actions, test that forms and buttons work correctly.
Playground Features
Real-time Testing
Messages are processed instantly, so you can have a natural back-and-forth conversation with your chatbot.Markdown Support
The Playground renders formatted responses including bold text, lists, links, and code blocks — exactly as visitors will see them.System Prompt Editing
You can edit and save the system prompt directly from the Playground, making it easy to iterate quickly.Session Management
Each Playground session is independent, so you can start fresh conversations to test different scenarios.When to Use the Playground
- Before going live — Always test your chatbot before embedding it
- After adding knowledge — Verify that new training data is being used correctly
- After changing settings — Check that temperature, system prompt, or language changes produce the expected results
- When troubleshooting — If visitors report issues, reproduce them in the Playground first