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The Playground is where you shape and test your bot. It has two panels: on the left you set how your bot behaves, and on the right you chat with a live preview of your real widget. This is where your bot’s model, personality, and system prompt are set – not on the Settings page.

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The two panels

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Left – configuration

This panel controls how your bot thinks and answers. The 11 personality presets are: AI Agent, Travel Agent, Customer Support, Sales, Product Specialist, Technical Support, Content Creator, Business Analyst, Educational Tutor, Marketing Strategist, and Research Assistant – plus Custom to write your own from scratch.

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Right – live preview

The right panel is a live preview of your real widget – the same one your visitors see, not a mockup. Type into it to test your bot’s answers. Ask the questions your visitors will ask, then try a tricky one to see how it handles the edge.
The preview shows your bot as it is right now. Changes you make on the left only reach the preview after you click Deploy.

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Shape, test, deploy

Set the personality and prompt

Pick a Personality preset, or choose Custom and write your own system prompt. Adjust Temperature and Max response length if you want.
2

Pick a model

Choose a Model from the tier-grouped dropdown. The default suits most bots – see Choosing a Model.
3

Test on the right

Chat with the live preview. Check that answers are accurate, on-brand, and the right length.
4

Deploy your changes

Click Deploy to save your changes. The preview refreshes so you can confirm the new behavior right away.
Re-test after every change. Tweak the prompt, Deploy, then ask the same question again to see the difference.

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Next steps

Choosing a Model

Compare the four model tiers and pick the right one for your bot.

System Prompt

Write clear instructions that give your bot its personality.