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Every source you add is queued and read by a background worker before your bot can use it. The training status tells you where each source is. You’ll find it next to each source on the Sources tab.

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What each status means

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Retry or remove a source

Each source has its own controls on the Sources tab:
  • Retry a source that shows Failed to send it through training again. A retry helps when the failure was temporary – say, your site was briefly down during a crawl.
  • Delete any source you no longer want. You’ll be asked to confirm first.
If a source keeps failing, the content may not be readable as-is. For a scanned PDF, retype the key parts as a Text source instead.

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The live training banner

Open the Playground while sources are training and you’ll see a live banner at the top. It updates on its own – amber while training is in progress, green when it finishes, and red if any source failed. The banner links straight back to the Sources tab so you can check or retry.

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The training-complete email

You don’t have to sit and watch. When a batch of sources finishes training, Chatref sends you one email so you know it’s ready. Add ten files at once and you still get a single email – not ten. The email comes in one of three flavors:
A later batch sends its own email. So if you train your site today and upload a file next week, you get one email each time – one per batch that finishes.
Got the “a few sources need attention” email? Open the Sources tab and Retry the failed sources. Once they show Trained, your bot can answer from them too.

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Next steps

Test your bot

Ask a question about your newly trained content in the Playground.

Add more sources

Train with websites, files, or text from the Knowledge Base.