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Suggested messages are clickable chips that help a visitor start a conversation. Instead of staring at an empty box, they tap a prompt like “Track my order” and your bot replies right away. You set them up in Settings → Messages.

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How suggested messages work

  • Each suggestion is a short, clickable chip.
  • Tapping one sends that text to your bot as the visitor’s first message.
  • Turn on In-Chat Suggestions to also show the chips inside the open chat, not just on the greeting screen.

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Add suggested messages

1

Open Messages

Go to your agent’s dashboard and open Settings → Messages.
2

Add a starter

Add a suggested message and type the chip text, e.g. “What are your hours?”
3

Add a few more

Repeat to add the prompts you want. Drag to reorder – the first chip shows first.
4

Show them inside the chat

Turn on In-Chat Suggestions if you want the chips to appear inside the open chat as well as on the greeting screen.
Write 3 – 5 clear starters in your visitors’ own words, like “Track my order” or “Book a cleaning”. This is guidance, not a hard limit – but a short, focused list is easier to act on than a long one.

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Greeting bubble timing

The greeting bubble is the little message that pops up near the launcher to invite a chat. You control how long it stays: Pick Keep visible until dismissed for a gentle, always-there nudge, or use Hide after for a brief greeting that fades on its own.

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Next steps

Quick Actions

Add call, email, or link buttons to the chat header.

Widget Appearance

Set colors, icon, position, and branding for the widget.