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Your bot only knows what you teach it. The Knowledge Base is where you add that knowledge – your website pages, your documents, and your own written notes. The more you add, the more questions your bot can answer.

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The three ways to train your bot

Pick whichever fits the content you have. Most owners use a mix of all three.

Websites

Paste a URL and Chatref crawls your site, learning the text on every page.

Files

Upload documents like PDFs and spreadsheets, and Chatref reads the text.

Text

Paste a title and content directly – great for a quick FAQ or policy.
Training uses a small amount of your Balance, priced by how much content the AI reads, like other AI tasks. See How Pricing Works.

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How answering works

When a visitor asks something, your bot searches your sources for the closest match and writes its answer from what it finds. It does not make things up. If your bot can’t find the answer in your sources, it says so politely instead of guessing. Those moments also show up in your Insights, so you can see exactly what to add next.
A coffee store that adds its shipping page, a returns policy, and a short FAQ will cover most of what visitors ask – often before any real chat happens.

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Where to manage it

Open your agent and go to the Sources tab. From there you can:
  • Add new content from Websites, Files, or Text
  • See the training status of every source
  • Retry a source that failed, or delete one you no longer need

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Keep it up to date

Your bot answers from what you’ve trained it on, so retrain when your content changes. Updated your prices or shipping times? Add the new page or text and your bot stays accurate. Outdated sources lead to outdated answers.

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Next steps

Train with websites

Crawl a whole site, or a single page, into your Knowledge Base.

Train with files

Upload manuals, price lists, and policies.

Train with text

Paste an FAQ or policy in seconds.

Track training

See what’s trained and retry anything that failed.