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Knowledge Base

The knowledge base is the foundation of your chatbot’s intelligence. It contains all the content your chatbot draws from when answering questions. The better your knowledge base, the more accurate and helpful your chatbot will be.

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How It Works

When you add content to your knowledge base, Chatref processes it and makes it available to your chatbot. When a visitor asks a question, the chatbot searches through your knowledge base to find the most relevant information and uses it to craft a response. Think of it like giving your chatbot a reference library — it reads through your content and uses it to answer questions, rather than making things up.

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Types of Content

You can add three types of content to your knowledge base:

Files

Upload PDFs and documents. Great for product manuals, guides, and long-form content.

Websites

Add website URLs and Chatref will crawl the pages for content. Perfect for existing web content.

Text

Paste text directly into Chatref. Ideal for FAQs, policies, and specific information.

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Accessing the Knowledge Base

The Knowledge Base is the first tab on your agent’s dashboard. From here you can:
  • View all your training sources organized by type (Files, Websites, Text)
  • Add new content
  • Check the training status of each source
  • Edit or delete existing content

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Best Practices

Follow these tips to get the best results from your knowledge base:

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Be specific and clear

Write content in clear, simple language. The chatbot will reflect the quality of your training data — if your content is well-written and organized, your chatbot’s responses will be too.

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Cover common questions

Think about what your visitors ask most often and make sure those topics are well-covered in your knowledge base.

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Keep it up to date

Regularly review and update your knowledge base when information changes. Outdated content leads to inaccurate responses.

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Use multiple source types

Combine files, websites, and text to give your chatbot a comprehensive knowledge base. Each type works best for different kinds of content.

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Quality over quantity

It’s better to have well-organized, relevant content than a huge volume of loosely related information. Focus on content that directly addresses your visitors’ needs.

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Training Status

Every piece of content goes through a processing pipeline before your chatbot can use it. You can track the status of each source in the Knowledge Base tab. Learn more about training statuses.