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Display rules decide where your chat widget appears. By default the widget shows on every page. With display rules you can limit it to certain pages – or hide it on others – by matching the page’s URL. You set them up under Settings → Display Rules.

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How display rules work

  • A master on / off switch turns rules on for the whole agent.
  • You can add up to 10 rules.
  • Each rule has a type and a pattern:
TypeWhat it matchesExample
ContainsAny URL that includes the text you type./pricing matches /pricing and /pricing/teams
Exact matchOnly the URL that matches the pattern exactly./support matches /support and nothing else
When rules are on, the widget shows only on pages that match a rule.

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Set up display rules

1

Open Display Rules

Go to your agent’s dashboard and open Settings → Display Rules.
2

Turn rules on

Flip the master switch to turn display rules on for this agent.
3

Add a rule

Add a rule, choose its type – Contains or Exact match – and type the pattern, e.g. /support.
4

Add more (optional)

Repeat for each page or section, up to 10 rules.
For example, a travel agency that only wants the widget on its help page would turn rules on and add one Exact match rule for /support.
Display rules also decide which agent appears on which page when you run more than one bot from a single embed code. See Multi-Agent Routing to set that up.

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Next steps

Multi-Agent Routing

Show different bots on different pages from one embed code.

Widget Appearance

Set colors, icon, position, and branding for the widget.