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Button Actions

Button actions add clickable buttons directly into your chatbot conversations. When a visitor clicks a button, it can trigger a specific response, navigate to a link, or perform an action.

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When to Use Buttons

Button actions work great for:
  • Quick choices — Offer visitors a set of options to choose from
  • Navigation — Direct visitors to specific pages on your website
  • Confirmations — Let visitors confirm or decline with a single click
  • Category selection — Help visitors narrow down what they need help with

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Creating a Button Action

1

Go to Custom Actions

Open your agent’s dashboard and click the Custom Actions tab.
2

Create a new action

Click Create Action and select Button as the type.
3

Configure the button

Set up your button with:
  • Button text — What the button says (e.g., “View Pricing” or “Yes, I’m interested”)
  • Action — What happens when clicked
4

Save

Save your button action.

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How Visitors See Buttons

Buttons appear as clickable elements within the conversation. They’re styled to stand out from regular text messages, making it easy for visitors to identify interactive options. When a visitor clicks a button, the action is recorded as a submission, and the chatbot can continue the conversation based on the visitor’s choice.

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Tips for Effective Buttons

  • Keep text short — Button labels should be 2-4 words (e.g., “Learn More”, “Get Started”)
  • Make them actionable — Use verbs that tell visitors what will happen (“View Plans”, “Contact Us”)
  • Limit options — Offer 2-4 buttons at a time to avoid overwhelming visitors
  • Pair with context — Have the chatbot explain what each option means before presenting buttons

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Tracking Button Clicks

Every button click is recorded as a submission. You can view all button interactions from the Custom Actions tab to understand which options visitors prefer.