What your bot answered
The first list is questions your bot fully answered on its own – the ones it handled without any help. This is a quick confidence check that your training is paying off. Each row links to that chat in your Inbox, so you can read how your bot replied. If it’s empty, your bot hasn’t fully answered anything on its own yet. Give it more content and a little time.Questions your bot couldn’t answer
The second list is questions your bot couldn’t answer. Instead of a long, messy list, similar questions are grouped into short themes – a few words each – with the most common theme first. So a coffee store might see “international shipping” at the top, meaning lots of visitors asked about it and the bot came up short. Every theme has a How to fix tip. The advice is always the same simple move:Add that topic to your Knowledge Base and retrain, so your bot can answer
questions like it next time.
The improvement loop
Fixing your bot is a short, repeatable loop. Run it whenever a new theme climbs the list.Spot a common unanswered theme
Open Insights and look at the top of the couldn’t answer list. The theme
at the top is the one hurting you most.
Add content about it
Go to the Sources tab and add what’s missing – a Website page, a
File, or a quick Text note. A coffee store would add its shipping
page or paste a short shipping FAQ.
Retrain your bot
Let the new source finish training. You’ll get an email when the batch is
done, and your bot can then answer from the new content.
Next steps
Add to your Knowledge Base
The three ways to train your bot on new content.
Every number explained
What “answered” and “couldn’t answer” really measure.