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The Help Menu is a list of handy links inside your chat widget – things like your docs, contact page, or pricing. Visitors can open it any time to find resources without leaving the chat. You can add up to 10 links.

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What each item has

Every help menu item has three parts:
  • Name – the text the visitor sees, e.g. “Docs”.
  • URL – the page that opens when they tap it.
  • On / off – show or hide the item without deleting it.
You can also reorder items so the most useful ones sit at the top.

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Add and reorder items

1

Open the Help Menu

Go to your agent’s dashboard and open the Help Menu.
2

Add an item

Add a new item, then enter its Name and URL – for example, Docs, Contact, or Pricing.
3

Add up to 10

Repeat for each link you want. Ten is the maximum.
4

Reorder and toggle

Use the arrows to reorder items. Turn any item off to hide it for now without losing it.
Keep it focused – a SaaS app might list just Docs, Pricing, and Contact. A short, well-chosen menu is more useful than a long one.

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Next steps

Quick Actions

Add call, email, or link buttons to the chat header.

Display Rules

Choose which pages of your site show the widget.