Help Menu
The Help Menu adds a list of helpful links inside your chat widget. Visitors can access these links to find additional resources like your help center, documentation, community forums, or contact pages.How to Set Up the Help Menu
Add a help item
Click Add Item to create a new entry. Enter:
- Title — The text visitors will see (e.g., “Help Center” or “Contact Support”)
- URL — The link that opens when visitors click the item
Managing Help Menu Items
Reorder Items
Use the up/down arrows to change the order of items in your help menu. The first item in the list appears at the top of the menu.Edit Items
Click on any existing item to update its title or URL.Enable/Disable Items
Toggle individual items on or off without deleting them. Disabled items won’t appear in the widget but are saved for when you want to re-enable them.Delete Items
Remove items you no longer need by clicking the delete button.When to Use the Help Menu
The Help Menu is useful for:- Linking to your help center — Direct visitors to self-service support resources
- Contact options — Provide links to email, phone, or a contact form
- Documentation — Link to guides, tutorials, or FAQs
- Community — Link to forums, social media, or community channels
- Account pages — Link to login, signup, or account management pages