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Chatref is pay as you go – you keep a balance in US dollars and your bot spends a little from it each time it works. When the balance runs low, you top it up. There’s no monthly plan and nothing to cancel.

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Your free trial

Every new account starts with $50 of free trial credit so you can build and test your bot before paying anything. The trial credit is valid for 7 days. The moment you make your first real top-up, your leftover trial credit stops expiring – so you keep it.
Build and test during the trial. As soon as you go live and add funds, your remaining trial credit is yours to keep.

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How to top up

Open Balance

In your dashboard, go to Settings → Balance. Your Available Balance shows at the top in dollars.
2

Choose an amount

Pick a preset – 50∗∗,∗∗50**, **100, or 250∗∗–ortypeacustomamount.Theminimumtop−upis∗∗250** – or type a custom amount. The minimum top-up is **50.
3

Pay securely

Checkout opens through Paddle, our payment provider. After payment your balance updates automatically.
You don’t need to top up on a schedule. Add funds whenever your balance is running low – a healthy buffer keeps your bot answering without interruption.

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How expiry works

Each top-up is valid for 1 year from the day you add it. Your bot always spends the oldest credit first, so nothing expires before it’s used unless your balance simply sits unspent for a year.
If credit reaches its one-year mark unused, it’s removed from your balance. Top up amounts you expect to use within the year to avoid losing any.

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Good to know

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Next steps

Billing overview

See how pay as you go works and what uses your balance.

How pricing works

Understand how cost is worked out and what each tier costs.